--- title: Easy Ways To Increase Front Desk Collections description: Increase front desk collections. Ideas for how to implement a new patient co-pay collection technique with a new sign in form. image: https://www.mbrbilling.com/hs-fs/file-16623728-jpg/images/patient_sign_in_sheet-resized-600.jpg --- [![](https://www.mbrbilling.com/hs-fs/hubfs/MBR-Images/logo.png?width=340&name=logo.png)](https://www.mbrbilling.com/) - [Home](https://www.mbrbilling.com/) - [Client Login](http://clientlogin.mbrbilling.com/) - [Contact Us](https://www.mbrbilling.com/contact-us) SEARCH # Medical Billing Blog # Easy Ways To Increase Front Desk Collections Posted by [Barry Shatzman](https://www.mbrbilling.com/blog/author/barry-shatzman) on Wed, Jul, 11, 2012 @ 12:07 PM - [Tweet](https://twitter.com/share) ![Patient Sign In Sheet](https://www.mbrbilling.com/hs-fs/file-16623728-jpg/images/patient_sign_in_sheet-resized-600.jpg?width=374&height=485&name=patient_sign_in_sheet-resized-600.jpg)As I’ve stated before, with a little extra effort on the part of your front desk staff, it’s easy to increase front desk collections and reduce patient receivables.  Many front office personnel don’t like to ask for money at the time of service, but it becomes a little easier to begin the conversation with the help of the [new sign in form ](https://www.mbrbilling.com/hs-fs/file-16653918-pdf/docs/patient_sign_in_sheet.pdf)we have designed, which brings up the topic of payment without your front desk staff having to say one word.  Mind you, it’s still up to the provider or administrator to institute and enforce a new policy calling for this method of collection effort to be followed, but it does become less distasteful if staff approach the conversation with the help of this new tool. A switch to this front-end model of collecting is easy to maneuver with just a little staff training and foresight.  Just as there are “tricks of the trade” for collecting insurance reimbursements, there are also tricks of the trade for collecting patient balances--and providers are in control of the methods they choose to employ. Using this new style of sign in sheet, which includes a section where the patient “commits” to a method of payment on site on the date of service, can really ease some of the difficulties many office staff find with broaching the subject of payment. Patients generally fall into one of three broad categories: patients who pay on time, patients who pay within 30 or 60 days, and patients who fail to pay and become collections problems.  It’s typical to have to chase down payment from patients, but you can prevent bad debt by qualifying patients before treatment.  This is now easier than ever before with instant real-time insurance eligibility verification right in the office.  Front desk employees can verify a patient’s insurance coverage and co-pays quickly and easily for any plan before the provider ever sees the patient.  If necessary, payment plans can be arranged prior to the patient leaving the office. Whenever a patient leaves the office without paying their co-pay, it means the practice will have to incur expenses for attempts to collect those monies.  At the very least, the practice will have to send one patient statement; at worst the practice will wind up sending the patient to collections and possibly even write off the balance as bad debt.  In either case, the practice has to wait for their money or chase the patient for it, if they ever see the payment at all.  Nobody likes seeing and treating patients for free. In any event, it’s worth it to try new methods of collecting from patients.  It’s free to [download the form](https://www.mbrbilling.com/hs-fs/file-16653918-pdf/docs/patient_sign_in_sheet.pdf), and you may be surprised when it helps accelerate your cash flow, reduce monthly patient statement costs, and reduce your overall accounts receivable. ### Subscribe via Email [![](https://www.mbrbilling.com/hs-fs/file-16642138-png/images/bg/facebook.png)](https://www.facebook.com/MedBillResources) [![](https://www.mbrbilling.com/hs-fs/file-16650079-png/images/bg/twitter.png)](https://twitter.com/#!/MedBillResource) [![](https://www.mbrbilling.com/hs-fs/file-16643229-png/images/bg/linkedin.png)](http://www.linkedin.com/company/medical-billing-resources) [![](https://www.mbrbilling.com/hs-fs/file-16646680-png/images/bg/rss.png)](https://www.mbrbilling.com/CMS/UI/Modules/BizBlogger/rss.aspx?tabid=484940&moduleid=1043750&maxcount=25&u=107101&t=BBE4D262E126601B3B04C3F46C38B13F) [![New Call-to-Action](https://no-cache.hubspot.com/cta/default/119723/112e1d48-db0d-4713-be81-8744e7438136.png)](https://cta-redirect.hubspot.com/cta/redirect/119723/112e1d48-db0d-4713-be81-8744e7438136) [![Click me](https://no-cache.hubspot.com/cta/default/119723/73857c0b-bb42-4989-9f2b-6f01b79dda8d.png)](https://cta-redirect.hubspot.com/cta/redirect/119723/73857c0b-bb42-4989-9f2b-6f01b79dda8d) [![worksheet](https://no-cache.hubspot.com/cta/default/119723/e4db838f-b08e-4fb6-bce4-c965b078dce1.png)](https://cta-redirect.hubspot.com/cta/redirect/119723/e4db838f-b08e-4fb6-bce4-c965b078dce1)     ### Latest Posts ### Browse by Tag - [$75 million (1)](https://www.mbrbilling.com/blog/topic/75-million) - [2014 (1)](https://www.mbrbilling.com/blog/topic/2014) - [2015 (5)](https://www.mbrbilling.com/blog/topic/2015) - [21st Century Cures Act (1)](https://www.mbrbilling.com/blog/topic/21st-century-cures-act) - [340B drug pricing program (1)](https://www.mbrbilling.com/blog/topic/340b-drug-pricing-program) - [59 modifier (1)](https://www.mbrbilling.com/blog/topic/59-modifier) - [90 day wait period (2)](https://www.mbrbilling.com/blog/topic/90-day-wait-period) - [abuse (2)](https://www.mbrbilling.com/blog/topic/abuse) - [ACA (42)](https://www.mbrbilling.com/blog/topic/aca) - [ACA, Health Law, Repeal, GOP (2)](https://www.mbrbilling.com/blog/topic/aca-health-law-repeal-gop) - [access (1)](https://www.mbrbilling.com/blog/topic/access) - [Affordable Care Act (54)](https://www.mbrbilling.com/blog/topic/affordable-care-act) - [Alternative Payment Model (1)](https://www.mbrbilling.com/blog/topic/alternative-payment-model) - [AMA (6)](https://www.mbrbilling.com/blog/topic/ama) - [Ambulatory Payment Classifications (1)](https://www.mbrbilling.com/blog/topic/ambulatory-payment-classifications) - [annual notice (1)](https://www.mbrbilling.com/blog/topic/annual-notice) - [annual report (1)](https://www.mbrbilling.com/blog/topic/annual-report) - [Anthem (1)](https://www.mbrbilling.com/blog/topic/anthem) - [anti-kickback (1)](https://www.mbrbilling.com/blog/topic/anti-kickback) - [APM (2)](https://www.mbrbilling.com/blog/topic/apm) - [Audits (1)](https://www.mbrbilling.com/blog/topic/audits) - [Balance Billing (1)](https://www.mbrbilling.com/blog/topic/balance-billing) - [Balanced Budget Act (1)](https://www.mbrbilling.com/blog/topic/balanced-budget-act) - [Bankruptcy (1)](https://www.mbrbilling.com/blog/topic/bankruptcy) - [Baucus (1)](https://www.mbrbilling.com/blog/topic/baucus) - [BCBSMI (1)](https://www.mbrbilling.com/blog/topic/bcbsmi) - [Beneficiary Access (1)](https://www.mbrbilling.com/blog/topic/beneficiary-access) - [Bernard Sanders (1)](https://www.mbrbilling.com/blog/topic/bernard-sanders) - [billing (2)](https://www.mbrbilling.com/blog/topic/billing) - [billing, medical billing companies (1)](https://www.mbrbilling.com/blog/topic/billing-medical-billing-companies) - [Blue Cross Blue Shield (1)](https://www.mbrbilling.com/blog/topic/blue-cross-blue-shield) - [Bronze Plans (4)](https://www.mbrbilling.com/blog/topic/bronze-plans) - [budget (3)](https://www.mbrbilling.com/blog/topic/budget) - [bundled payments (2)](https://www.mbrbilling.com/blog/topic/bundled-payments) - [Canceling policies (5)](https://www.mbrbilling.com/blog/topic/canceling-policies) - [Cardiac Rehabilitation Incentive Payment Model (1)](https://www.mbrbilling.com/blog/topic/cardiac-rehabilitation-incentive-payment-model) - [Cardiology Billing (13)](https://www.mbrbilling.com/blog/topic/cardiology-billing) - [CBO (2)](https://www.mbrbilling.com/blog/topic/cbo) - [CEHRT (1)](https://www.mbrbilling.com/blog/topic/cehrt) - [Certified EHR Technologies (2)](https://www.mbrbilling.com/blog/topic/certified-ehr-technologies) - [chart review (1)](https://www.mbrbilling.com/blog/topic/chart-review) - [CHIP (3)](https://www.mbrbilling.com/blog/topic/chip) - [Chronic Care Management (1)](https://www.mbrbilling.com/blog/topic/chronic-care-management) - [Cigna (1)](https://www.mbrbilling.com/blog/topic/cigna) - [claims processing (1)](https://www.mbrbilling.com/blog/topic/claims-processing) - [CMS (49)](https://www.mbrbilling.com/blog/topic/cms) - [CMS requirements (11)](https://www.mbrbilling.com/blog/topic/cms-requirements) - [CMS, Final Rule, Quality Payment Program, Medicare (1)](https://www.mbrbilling.com/blog/topic/cms-final-rule-quality-payment-program-medicare) - [CMS-1500 (1)](https://www.mbrbilling.com/blog/topic/cms-1500) - [co-payment (1)](https://www.mbrbilling.com/blog/topic/co-payment) - [Cobra (1)](https://www.mbrbilling.com/blog/topic/cobra) - [Coburn (1)](https://www.mbrbilling.com/blog/topic/coburn) - [coding (1)](https://www.mbrbilling.com/blog/topic/coding) - [Commonwealth Fund (1)](https://www.mbrbilling.com/blog/topic/commonwealth-fund) - [Compliance (49)](https://www.mbrbilling.com/blog/topic/compliance) - [Comprehensive Care for Joint Replacement (1)](https://www.mbrbilling.com/blog/topic/comprehensive-care-for-joint-replacement) - [congress (5)](https://www.mbrbilling.com/blog/topic/congress) - [Congressional Leadership (1)](https://www.mbrbilling.com/blog/topic/congressional-leadership) - [Consumer costs (1)](https://www.mbrbilling.com/blog/topic/consumer-costs) - [conversion factor (3)](https://www.mbrbilling.com/blog/topic/conversion-factor) - [coronavirus (3)](https://www.mbrbilling.com/blog/topic/coronavirus) - [cost (3)](https://www.mbrbilling.com/blog/topic/cost) - [cost savings (1)](https://www.mbrbilling.com/blog/topic/cost-savings) - [costs (4)](https://www.mbrbilling.com/blog/topic/costs) - [coverage (12)](https://www.mbrbilling.com/blog/topic/coverage) - [covid-19 (3)](https://www.mbrbilling.com/blog/topic/covid-19) - [CPT (1)](https://www.mbrbilling.com/blog/topic/cpt) - [deductible (2)](https://www.mbrbilling.com/blog/topic/deductible) - [Delay (8)](https://www.mbrbilling.com/blog/topic/delay) - [Department of Labor (2)](https://www.mbrbilling.com/blog/topic/department-of-labor) - [Department of Veteran Affairs (1)](https://www.mbrbilling.com/blog/topic/department-of-veteran-affairs) - [Dermatology Billing (11)](https://www.mbrbilling.com/blog/topic/dermatology-billing) - [Detroit (2)](https://www.mbrbilling.com/blog/topic/detroit) - [diagnosis (1)](https://www.mbrbilling.com/blog/topic/diagnosis) - [Dingell (1)](https://www.mbrbilling.com/blog/topic/dingell) - [disclosure (1)](https://www.mbrbilling.com/blog/topic/disclosure) - [Doc Causus (1)](https://www.mbrbilling.com/blog/topic/doc-causus) - [doc fix (1)](https://www.mbrbilling.com/blog/topic/doc-fix) - [Doctors (1)](https://www.mbrbilling.com/blog/topic/doctors) - [documentation (2)](https://www.mbrbilling.com/blog/topic/documentation) - [DOJ (2)](https://www.mbrbilling.com/blog/topic/doj) - [DOL (2)](https://www.mbrbilling.com/blog/topic/dol) - [donut hole (3)](https://www.mbrbilling.com/blog/topic/donut-hole) - [DRG (1)](https://www.mbrbilling.com/blog/topic/drg) - [Drug Benefit (1)](https://www.mbrbilling.com/blog/topic/drug-benefit) - [drug discount (1)](https://www.mbrbilling.com/blog/topic/drug-discount) - [E/M (1)](https://www.mbrbilling.com/blog/topic/e-m) - [Early Retiree Reinsurance Program (1)](https://www.mbrbilling.com/blog/topic/early-retiree-reinsurance-program) - [EDI (1)](https://www.mbrbilling.com/blog/topic/edi) - [efficiency (1)](https://www.mbrbilling.com/blog/topic/efficiency) - [EHR (10)](https://www.mbrbilling.com/blog/topic/ehr) - [EHR Incentive Program (5)](https://www.mbrbilling.com/blog/topic/ehr-incentive-program) - [EHR Payment Adjustments (2)](https://www.mbrbilling.com/blog/topic/ehr-payment-adjustments) - [Electronic Data Interchange (1)](https://www.mbrbilling.com/blog/topic/electronic-data-interchange) - [electronic health records (3)](https://www.mbrbilling.com/blog/topic/electronic-health-records) - [electronic medical records (4)](https://www.mbrbilling.com/blog/topic/electronic-medical-records) - [Eligible Clinicians (1)](https://www.mbrbilling.com/blog/topic/eligible-clinicians) - [Employer Mandate (3)](https://www.mbrbilling.com/blog/topic/employer-mandate) - [EMR (14)](https://www.mbrbilling.com/blog/topic/emr) - [enrollment (4)](https://www.mbrbilling.com/blog/topic/enrollment) - [EP (1)](https://www.mbrbilling.com/blog/topic/ep) - [equity (1)](https://www.mbrbilling.com/blog/topic/equity) - [ERRP (1)](https://www.mbrbilling.com/blog/topic/errp) - [Exemption 6 (1)](https://www.mbrbilling.com/blog/topic/exemption-6) - [family health insurance (1)](https://www.mbrbilling.com/blog/topic/family-health-insurance) - [FDA (1)](https://www.mbrbilling.com/blog/topic/fda) - [federal court (1)](https://www.mbrbilling.com/blog/topic/federal-court) - [fee (1)](https://www.mbrbilling.com/blog/topic/fee) - [fee for service (3)](https://www.mbrbilling.com/blog/topic/fee-for-service) - [final rule (2)](https://www.mbrbilling.com/blog/topic/final-rule) - [final version (1)](https://www.mbrbilling.com/blog/topic/final-version) - [fiscal impact (1)](https://www.mbrbilling.com/blog/topic/fiscal-impact) - [flat rate (1)](https://www.mbrbilling.com/blog/topic/flat-rate) - [FOIA (1)](https://www.mbrbilling.com/blog/topic/foia) - [Fraud (10)](https://www.mbrbilling.com/blog/topic/fraud) - [GAO (2)](https://www.mbrbilling.com/blog/topic/gao) - [Gold Plans (3)](https://www.mbrbilling.com/blog/topic/gold-plans) - [Government shutdown (1)](https://www.mbrbilling.com/blog/topic/government-shutdown) - [Grandfathering (2)](https://www.mbrbilling.com/blog/topic/grandfathering) - [Group Practice Reporting Option (1)](https://www.mbrbilling.com/blog/topic/group-practice-reporting-option) - [GRPO (1)](https://www.mbrbilling.com/blog/topic/grpo) - [GT modifier (2)](https://www.mbrbilling.com/blog/topic/gt-modifier) - [Hardship (1)](https://www.mbrbilling.com/blog/topic/hardship) - [hardship exemption (1)](https://www.mbrbilling.com/blog/topic/hardship-exemption) - [Harkin (1)](https://www.mbrbilling.com/blog/topic/harkin) - [health and human services (4)](https://www.mbrbilling.com/blog/topic/health-and-human-services) - [Health care (3)](https://www.mbrbilling.com/blog/topic/health-care) - [health information exchange (22)](https://www.mbrbilling.com/blog/topic/health-information-exchange) - [Health Insurance (21)](https://www.mbrbilling.com/blog/topic/health-insurance) - [Health Plan (21)](https://www.mbrbilling.com/blog/topic/health-plan) - [health plans (6)](https://www.mbrbilling.com/blog/topic/health-plans) - [health reform (30)](https://www.mbrbilling.com/blog/topic/health-reform) - [Health Savings Accounts (1)](https://www.mbrbilling.com/blog/topic/health-savings-accounts) - [health services (1)](https://www.mbrbilling.com/blog/topic/health-services) - [healthcare (3)](https://www.mbrbilling.com/blog/topic/healthcare) - [healthcare costs (14)](https://www.mbrbilling.com/blog/topic/healthcare-costs) - [healthcare history (6)](https://www.mbrbilling.com/blog/topic/healthcare-history) - [Healthcare.gov (27)](https://www.mbrbilling.com/blog/topic/healthcare-gov) - [Healthy Michigan Plan (1)](https://www.mbrbilling.com/blog/topic/healthy-michigan-plan) - [HHS (9)](https://www.mbrbilling.com/blog/topic/hhs) - [high-deductible (1)](https://www.mbrbilling.com/blog/topic/high-deductible) - [HIPAA (2)](https://www.mbrbilling.com/blog/topic/hipaa) - [HITECH (2)](https://www.mbrbilling.com/blog/topic/hitech) - [home health care (1)](https://www.mbrbilling.com/blog/topic/home-health-care) - [Hospital (4)](https://www.mbrbilling.com/blog/topic/hospital) - [hospital employment (1)](https://www.mbrbilling.com/blog/topic/hospital-employment) - [Hospital Insurance Trust Fund (1)](https://www.mbrbilling.com/blog/topic/hospital-insurance-trust-fund) - [Hospital Value-Based Purchasing Program (1)](https://www.mbrbilling.com/blog/topic/hospital-value-based-purchasing-program) - [House Energy and Commerce Committee (2)](https://www.mbrbilling.com/blog/topic/house-energy-and-commerce-committee) - [House Ways and Means Committee (3)](https://www.mbrbilling.com/blog/topic/house-ways-and-means-committee) - [HSA (1)](https://www.mbrbilling.com/blog/topic/hsa) - [ICD-10 (24)](https://www.mbrbilling.com/blog/topic/icd-10) - [ICD-9 (8)](https://www.mbrbilling.com/blog/topic/icd-9) - [IFR (1)](https://www.mbrbilling.com/blog/topic/ifr) - [IG Report (1)](https://www.mbrbilling.com/blog/topic/ig-report) - [improper payment (1)](https://www.mbrbilling.com/blog/topic/improper-payment) - [improper payments (1)](https://www.mbrbilling.com/blog/topic/improper-payments) - [improved cash flow (1)](https://www.mbrbilling.com/blog/topic/improved-cash-flow) - [improvement (1)](https://www.mbrbilling.com/blog/topic/improvement) - [Incentive payments (1)](https://www.mbrbilling.com/blog/topic/incentive-payments) - [incentives (1)](https://www.mbrbilling.com/blog/topic/incentives) - [Increase Medical Billing Revenue (5)](https://www.mbrbilling.com/blog/topic/increase-medical-billing-revenue) - [Individual Eligible Professional (2)](https://www.mbrbilling.com/blog/topic/individual-eligible-professional) - [Individual Eligible Professionals (1)](https://www.mbrbilling.com/blog/topic/individual-eligible-professionals) - [individual health insurance (16)](https://www.mbrbilling.com/blog/topic/individual-health-insurance) - [individual market (9)](https://www.mbrbilling.com/blog/topic/individual-market) - [Inpatient Rehabilitation Facilities (1)](https://www.mbrbilling.com/blog/topic/inpatient-rehabilitation-facilities) - [insurance (4)](https://www.mbrbilling.com/blog/topic/insurance) - [Insurance company (1)](https://www.mbrbilling.com/blog/topic/insurance-company) - [Interim Final Rule (2)](https://www.mbrbilling.com/blog/topic/interim-final-rule) - [IRS (1)](https://www.mbrbilling.com/blog/topic/irs) - [Kathleen Sebelius (2)](https://www.mbrbilling.com/blog/topic/kathleen-sebelius) - [kickbacks (1)](https://www.mbrbilling.com/blog/topic/kickbacks) - [King v Burwell (1)](https://www.mbrbilling.com/blog/topic/king-v-burwell) - [Laboratory (1)](https://www.mbrbilling.com/blog/topic/laboratory) - [listserv (1)](https://www.mbrbilling.com/blog/topic/listserv) - [local healthcare expenditures (1)](https://www.mbrbilling.com/blog/topic/local-healthcare-expenditures) - [lockbox (1)](https://www.mbrbilling.com/blog/topic/lockbox) - [MACRA (7)](https://www.mbrbilling.com/blog/topic/macra) - [MACRA, Fee for Service, Physician Pay (1)](https://www.mbrbilling.com/blog/topic/macra-fee-for-service-physician-pay) - [MACs (1)](https://www.mbrbilling.com/blog/topic/macs) - [March 31 (1)](https://www.mbrbilling.com/blog/topic/march-31) - [Meaningful Use (11)](https://www.mbrbilling.com/blog/topic/meaningful-use) - [Meaningful Use 2 (7)](https://www.mbrbilling.com/blog/topic/meaningful-use-2) - [Meaningful Use 3 (2)](https://www.mbrbilling.com/blog/topic/meaningful-use-3) - [Medicaid (8)](https://www.mbrbilling.com/blog/topic/medicaid) - [Medicaid expansion (6)](https://www.mbrbilling.com/blog/topic/medicaid-expansion) - [Medical Billing Companies (2)](https://www.mbrbilling.com/blog/topic/medical-billing-companies) - [medical billing compliance (1)](https://www.mbrbilling.com/blog/topic/medical-billing-compliance) - [Medical Billing Fraud (2)](https://www.mbrbilling.com/blog/topic/medical-billing-fraud) - [Medical Billing Services (2)](https://www.mbrbilling.com/blog/topic/medical-billing-services) - [medical necessity (1)](https://www.mbrbilling.com/blog/topic/medical-necessity) - [medical practice (1)](https://www.mbrbilling.com/blog/topic/medical-practice) - [Medicare (42)](https://www.mbrbilling.com/blog/topic/medicare) - [Medicare Access and CHIP Reauthorization Act (1)](https://www.mbrbilling.com/blog/topic/medicare-access-and-chip-reauthorization-act) - [Medicare Advantage (3)](https://www.mbrbilling.com/blog/topic/medicare-advantage) - [medicare cut (11)](https://www.mbrbilling.com/blog/topic/medicare-cut) - [Medicare Data (3)](https://www.mbrbilling.com/blog/topic/medicare-data) - [Medicare EHR Incentive Program (2)](https://www.mbrbilling.com/blog/topic/medicare-ehr-incentive-program) - [Medicare fraud (5)](https://www.mbrbilling.com/blog/topic/medicare-fraud) - [Home](https://www.mbrbilling.com/) - [Why MBR?](https://www.mbrbilling.com/why-mbr/) - [Resource Center](https://www.mbrbilling.com/resource-center/) - [About MBR](https://www.mbrbilling.com/about-mbr/) - [Client Login](http://clientlogin.mbrbilling.com/) Connect with us! [![](https://www.mbrbilling.com/hubfs/MBR-Images/facebook.png)](https://www.facebook.com/MedBillResources) [![](https://www.mbrbilling.com/hubfs/MBR-Images/twitter.png)](https://twitter.com/#!/MedBillResource) [![](https://www.mbrbilling.com/hubfs/MBR-Images/linkedin.png)](http://www.linkedin.com/company/medical-billing-resources) [![](https://www.mbrbilling.com/hubfs/MBR-Images/rss.png)](https://www.mbrbilling.com/CMS/UI/Modules/BizBlogger/rss.aspx?tabid=484940&moduleid=1043750&maxcount=25&u=107101&t=BBE4D262E126601B3B04C3F46C38B13F) © 2012 Medical Billing Resources - All Rights Reserved 28237 Orchard Lake Road, Suite 100 | Farmington Hills, MI 48334 | Local: 248.932.2607 | Toll Free: 800-895-9563 | Fax: 248-932-2863